IT Support Helpdesk

Our managed IT Support plans are essential for any successful business. At the IT Geeks our services encompass a friendly and dedicated approach across all levels of IT support. Irrespective of whether you require basic support for an individual, sole trader, a small team, or more comprehensive support for a larger organisation, we remain committed to providing all our clients with full support to help their business to continue running smoothly.

We can offer comprehensive assistance and support for all your IT systems and equipment needs. Our team is available to provide ongoing day to day service & maintenance, and we are able proactively monitor your IT systems to reduce any risk of disruption and downtime to your business.

An IT Geeks technician providing remote IT support

Our IT Support Plans

IT Geeks can offer your business one of the IT Support Plans below or alternatively provide you with a bespoke package to fit your businesses specific needs.

Essential

Ideal for Small Businesses
from £30.00 per user/month
  • Check Icon Unlimited Remote Support - Have unlimited technician assistance via telephone or email within Helpdesk Hours.
  • Check Icon IT Geeks Client Portal - Access to our client portal for effective ticket handling and management
  • Check Icon On-site Support add-on available

Professional

Managed IT Support
from £45.00 per user/month
  • Check Icon Unlimited Remote Support
  • Check Icon IT Geeks Client Portal
  • Check Icon 24-hour systems monitoring
  • Check Icon Automated updates & patching
  • Check Icon Peripherals Support
  • Check Icon Virus Removal
  • Check Icon On-site Support add-on available

Advanced

Complete Support Solution
from £60.00 per user/month
  • Check Icon Unlimited Remote Support
  • Check Icon IT Geeks Client Portal
  • Check Icon 24-hour Systems Monitoring
  • Check Icon Automated Updates & Patching
  • Check Icon Peripherals Support
  • Check Icon Virus Removal
  • Check Icon Mobile Device Management
  • Check Icon System Audits
  • Check Icon Vulnerability Audit
  • Check Icon Annual Review and Consultation
  • Check Icon On-site Support add-on Available

The IT Support Services we provide

Unlimited remote Service Desk Support by either telephone or email

24-hour System Monitoring to maintain your services

Client Portal for effective ticket handling and incident management

Automated updates & patch management

Annual review and strategy consultation

Peripheral Support, such as Printers, Scanners & Networking equipment

System Audits

Vulnerability Audit and Report

Virus Removal

Server Management and Maintenance

A member of IT Geeks staff providing remote technical support

Remote IT Support or On-Site Assistance

IT Geeks offer remote support and on-site assistance for clients. Our remote support covers numerous IT support services, saving you time and cost. Our expertise allow us to handle most IT issues remotely, including software troubleshooting and system maintenance. On-site support is available for tasks requiring physical presence, such as equipment installation. We are committed to delivering an exceptional service, we work with clients to find the best solution for their IT needs, whether remotely or on-site.

IT Support to suit your needs

The IT Geeks offer flexible IT support options, including annual/monthly contracts or on-demand services. We understand not all businesses wish to commit long term, so we focus on earning your trust through exceptional service rather than locking you into contracts.

For those not ready for monthly contracts, our on-demand service provides support per incident, allowing payment as needed. If you prefer longer commitments, we're open to negotiating annual or multi-year agreements.

We monitor your history to suggest the best support contract. Whether you choose monthly or on-demand, The IT Geeks ensure a friendly and quick-response service.

A member of IT Geeks support staff discussing IT services requiremnts with a client via telephone.

Call us on 0330 353 0344

Contact the IT Geeks today to discuss your IT Support requirements

Contact Us